| Type of role | Communications and fundraising |
| Location | United Kingdom |
| Salary | GBP 43,437 per annum (gross) |
| Contract type | Permanent |
| Full Time | 35 hours per week |
| Application Closing Date | |
| Interview date | Interviews will be scheduled for 15 and 16 January (to be confirmed 9 January) |
| Start date | February 2024 |
VSO is the world’s leading international development charity that works through volunteers to create a fair world for everyone. At VSO, we pride ourselves on doing development differently. We fight poverty not by sending aid but by working through volunteers and partners to create long-lasting change in some of the world’s poorest regions. We bring key stakeholders together to coordinate collective action, from local organisations to national governments. Our programmes in Africa and Asia focus on health, education and livelihoods, with an increasing emphasis on resilience, peacebuilding, social accountability, gender and social inclusion. We’re not about delivering quick fixes, but instead, we focus on long-lasting, sustainable change that will improve the lives of generations to come.
Role overview
The Supporter Engagement Senior Officer (Retention) will contribute to the development and delivery of a donor retention programme, helping reduce attrition and keep our existing donor base engaged, energised and inspired by VSO’s work. You will play a vital role in the retention team within VSO’s Supporter Engagement Team, and develop strong relationships with teams across VSO raising the profile of the Fundraising team and campaigns.
Ideal Applicant Summary
The ideal candidate is an experienced supporter engagement officer, with excellent communication skills and experience in direct marketing and retention. Should have a proven record of strategic fundraising projects in the UK. The role holder will develop and deliver fundraising campaigns that inspire VSO’s warm supporters to donate, including our supporter magazine and monthly e-newsletters, among other activities.
This is a fulltime, home working role based in the UK with occasional face-to-face meetings in London. We are unable provide sponsorship for this position, so please ensure that you have the right to work in the UK.
For more information on the content of the role and the requirements, please check the job description via the link below.
Competencies and Behaviour
At VSO we believe progress is only possible by working together. Whether you want to join us as an employee, or as a volunteer working in your own country, overseas or online, our selection process includes an assessment based on these core competencies:
• Ability to be open minded and respectful
• Ability to be resilient and adaptive to new situations
• Ability to facilitate positive change and build sustainable working relationships
• Ability to seek and share knowledge
Equal Opportunities
VSO promotes equal opportunities and values a diverse workforce.
We also offer a range of additional benefits:
• Opportunity for flexible working
• Generous annual leave of 38 days (inclusive of public holidays)
• Competitive pension with Scottish Widows (matched at 5%)
• Professional development
• Employee and Volunteer Assistance Programme offering free, confidential support and guidance on a wide range of topics from money matters to legal issues, as well as counselling and a helpline.
VSO reserves the right to close this job early if we receive a sufficient number of applications.
If you’re interested in applying for this role, please download the job description for more information.
Once you’re ready to apply, click on ‘make an application’ below to complete the online form.
How to apply
Step 1
Complete the registration form below. When you have completed the form, you will receive a confirmation email with a link to our VSO Values self-assessment. This is a module designed to give you an insight into VSO’s ethos and provide you with an understanding of how your values align with ours, helping you to decide if you would like to join our organisation. The self-assessment module typically takes about 10 minutes to complete.
Step 2
After completing the VSO Values self-assessment, you can opt out or proceed with the application process. You will need to upload your CV in Word or PDF format detailing your employment and educational history, and any volunteering experience. Please note that you will need to complete the full application form in one go as you cannot save it to fill at a later time.
Step 3
When you have submitted your application, you will receive an email inviting you to complete two assessments which focus on how you process information and what your work approach is.
You will be shown instructions and example questions prior to the assessments to help you increase your familiarity with them. You will also have access to a short profile report on completion of the assessment. Your application will be reviewed by our Resourcing Team when you have completed these assessments.
Should you require any adjustments to be made to the application process due to a disability or any other circumstances, please email us at Recruitment@vsoint.org to discuss your requirements.
Step 1. Complete the registration form below
VSO has zero tolerance of abuse and exploitation of vulnerable people. We expect all our employees/volunteers to ensure we protect children, young people and vulnerable adults from harm and abide by our safeguarding policy (PDF).